Returns

What is your returns policy?

If you're not happy, we're not! You have 14 days to return any unwanted products to us. Items can only be returned if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and must be returned within 14 days of despatch. If your return is due to our error we will refund your return shipping.If you wish to return an item for a refund, please send the items back to the below address. At this time we are unable to offer exchanges or issue merchandise credits.
If you do not have your despatch note or invoice, please include an explanatory note quoting your order number and reason for return. 
Free gifts may not be returned for credit. 
 Republic of Ireland United Kingdom
PM270629 
Unit 5 Mygan Park, 
Jamestown Road 
Dublin 11
PM270629 
1A McKinney Road, 
Newtownabbey, 
Co. Antrim, 
BT36 4PE

How long do I have to return an item?

Items can only be returned if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and must be returned within 14 days of despatch. 

How long will it take to process my return?

Returns are usually processed within a few days of receiving the goods back to our warehouse. Refunds can take up to 1 week to show on your account; this is due to the time taken by some banks to process the payment. 

We will refund you by the same payment method used to make the original order (e.g. if you have paid by PayPal, we will reimburse your PayPal account).

If you have not received your refund after this time, please contact our customer service team at contact@cosmetics-ireland.com and we will be happy assist you.

My return was processed but my delivery charge wasn't refunded.

If you have returned an order to us because you no longer wanted it or have changed your mind then we will not be able to refund your postage costs.
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